{"id":36,"date":"2023-03-14T14:13:10","date_gmt":"2023-03-14T13:13:10","guid":{"rendered":"https:\/\/extranorm.com\/?page_id=36"},"modified":"2024-02-06T13:35:18","modified_gmt":"2024-02-06T12:35:18","slug":"general-sales-conditions","status":"publish","type":"page","link":"https:\/\/extranorm.com\/en\/general-sales-conditions\/","title":{"rendered":"General Sales Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36\" class=\"elementor elementor-36\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ae85fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ae85fe\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-805fa5c\" data-id=\"805fa5c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69c8aa5 elementor-widget elementor-widget-heading\" data-id=\"69c8aa5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">TERMS AND CONDITIONS OF USE<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99667d9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"99667d9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9610d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9610d7\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b18862\" data-id=\"8b18862\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-503dcc0 elementor-widget elementor-widget-text-editor\" data-id=\"503dcc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"part-1\"><div class=\"elementor elementor-2396\" data-elementor-type=\"wp-page\" data-elementor-id=\"2396\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-aed3b98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aed3b98\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-add53b6\" data-id=\"add53b6\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-8ae9dba elementor-widget elementor-widget-text-editor\" data-id=\"8ae9dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor elementor-2396\" data-elementor-type=\"wp-page\" data-elementor-id=\"2396\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-aed3b98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aed3b98\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-add53b6\" data-id=\"add53b6\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-8ae9dba elementor-widget elementor-widget-text-editor\" data-id=\"8ae9dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><span style=\"color: #000000;\">Acceptation<\/span><br \/><span style=\"color: #000000;\">Product<\/span><br \/><span style=\"color: #000000;\">Order<\/span><br \/><span style=\"color: #000000;\">Follow up<\/span><br \/><span style=\"color: #000000;\">Price<\/span><br \/><span style=\"color: #000000;\">Delivery<\/span><br \/><span style=\"color: #000000;\">Returns<\/span><br \/><span style=\"color: #000000;\">Responsibility<\/span><br \/><span style=\"color: #000000;\">Intellectual Property<\/span><br \/><span style=\"color: #000000;\">Privacy Police<\/span><br \/><span style=\"color: #000000;\">Applicable Law<\/span><\/p><h1><span style=\"color: #000000;\">1. Acceptation<\/span><\/h1><p><span style=\"color: #000000;\">The client agree to accept the Terms and Conditions of use. Offer and sale of products on extranorm.com are governed by the current Terms and Conditions use.<\/span><\/p><h2><span style=\"color: #000000;\">2. Product<\/span><\/h2><p><span style=\"color: #000000;\">The reproduced photographs and texts are not contractuel. Consequently, EXTRANORM is not responsible in case of errors in one of the photographs or one of these texts. Please note that our porcelain is handmade and therefore the dimensions are not exact. Colors may change slightly depending on the manufacturing, the photo session and the computer\u00a0 screen.<\/span><\/p><h3><span style=\"color: #000000;\">3. Order<\/span><\/h3><p><span style=\"color: #000000;\">By validating the order online, the client accepts the Terms and Conditions of use without reservation. Without correct and complete address (name, mail address, billing and shipping address) and phone of the client, Extranorm is not responsible if the parcel cannot be delivered. EXTRANORM reserve the right to refuse delivery or fulfilment of an order placed by customers with outstanding balances on prior orders or with whom a payment dispute is pending.<\/span><\/p><h3><span style=\"color: #000000;\">4. Follow up<\/span><\/h3><p><span style=\"color: #000000;\">For any information or question concerning a product, please contact EXTRANORM.<\/span><\/p><p><span style=\"color: #000000;\">info@extranorm.com<\/span><br \/><span style=\"color: #000000;\">Extranorm<\/span><br \/><span style=\"color: #000000;\">41 rue d\u2019Auzette<\/span><br \/><span style=\"color: #000000;\">87000 Limoges<\/span><br \/><span style=\"color: #000000;\">France<\/span><\/p><h4><br \/><span style=\"color: #000000;\">5. Price<\/span><\/h4><p><span style=\"color: #000000;\">All orders must be paid in Euros or USD. Custom duties, local taxes, import duties or state taxes may be charged to the client. It is the client\u2019s responsibility to declare and pay these taxes.<\/span><\/p><h4><span style=\"color: #000000;\">6. Delivery<\/span><\/h4><p><span style=\"color: #000000;\">Please ask EXTRANORM about the delays<\/span><\/p><h4><br \/><span style=\"color: #000000;\">7. Returns<\/span><\/h4><p><span style=\"color: #000000;\">If the client wishes to return the product to EXTRANORM, he can do this within 14 days from the date of the receipt of the product. Before returning the product please contact our customer service at : info@extranorm.com<\/span><br \/><span style=\"color: #000000;\">Broken, damaged, incomplete or used products will not be accepted. They must be in their original condition, in their packaging and with a copy of the invoice. The shipping costs and taxes are the responsibility of the client. The product has to be sent to : EXTRANORM<\/span><br \/><span style=\"color: #000000;\">41 rue d\u2019Auzette<\/span><br \/><span style=\"color: #000000;\">87000 Limoges<\/span><br \/><span style=\"color: #000000;\">France<\/span><\/p><h4><span style=\"color: #000000;\">8. Responsibility<\/span><\/h4><p><span style=\"color: #000000;\">All products of EXTRANORM comply with French legislation. It is your responsibility to check with local authorities in your country to verify the possibility of delivery within your county and the use of the product you plan to order.<\/span><\/p><h4><br \/><span style=\"color: #000000;\">9. Intellectual Property<\/span><\/h4><p><span style=\"color: #000000;\">the website extranorm.com is the property of EXTRANORM. For all texts, pictures, images, all rights are reserved. Total or partial reproduction is prohibited and punishable, in accordance with the Intellectuel Property laws.<\/span><\/p><h4><br \/><span style=\"color: #000000;\">10. Privacy Policy<\/span><\/h4><p><span style=\"color: #000000;\">Private informations collected by EXTRANORM, through the use of cookies, remains confidential, and will only be used for internal purposes and to communicate with the client.<\/span><\/p><h4><br \/><span style=\"color: #000000;\">11. Applicable Law<\/span><\/h4><p><span style=\"color: #000000;\">this contract is subjected to the French law. The language of this contract is French. In the case of a legal dispute, the French courts have jurisdiction.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS OF USE AcceptationProductOrderFollow upPriceDeliveryReturnsResponsibilityIntellectual PropertyPrivacy PoliceApplicable Law 1. 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Consequently, EXTRANORM is not responsible in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Sales Conditions - EXTRANORM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/extranorm.com\/en\/general-sales-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Sales Conditions - EXTRANORM\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS OF USE AcceptationProductOrderFollow upPriceDeliveryReturnsResponsibilityIntellectual PropertyPrivacy PoliceApplicable Law 1. 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